Support
Support is handled in-house at Farwake Labs. We aim to reply within two business days — a window chosen because it can be kept, rather than a "within 24 hours" that breaks the first time life happens.
If it's a bug
Four things get it fixed roughly ten times faster:
- The app version (Settings → About), or the page URL if it's the website.
- Your device and OS version — iPhone model and iOS version, or browser.
- What you did right before it happened.
- A screenshot or screen recording, if you can catch it again.
Refunds
Apple handles all App Store purchases, so we can't issue a refund ourselves — you can request one at reportaproblem.apple.com. Separately: if something didn't work, tell us what happened. We'd rather fix it.
Your data
When each app ships, it publishes its own privacy policy — because the apps do genuinely different things with data, and one shared policy would be false about both.